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Outsourcing FAQ

Why do I want to off-shore outsource?

  • Reduce substantial costs
  • Concentrate more on your core competencies to acquire customers
  • Use skilled human resources for high value returns
  • Expand product and service offerings
  • Accelerate product development and launch

Why should I outsource with Avow Labs?

  • Customized eBusiness solutions to meet your sales and marketing goals
  • Access to cutting-edge marketing, technology and business expertise
  • Irresistible pricing
  • Rapid project cycles
  • Performance monitoring and effectiveness analyses for every project
  • State-of-the-art project management and use of international best practices
  • Work with a trusted, results-oriented and recognized partner

How do you work effectively with clients overseas?

No matter where your company is located, we offer every client:

  • A Project Manager to serve as a single point of contact throughout your project
  • Collaborative, flexible, results oriented approach
  • Access to cost-effective communication tools
  • Polished communication in English and resources for other languages
  • Proactive thinking, flexibility, and problem-solving capabilities
  • Easy-to-use project management tools for instant access to the status of your project

How do I communicate with you about our project?

We encourage ongoing formal and informal communication with the use of cost-effective communication tools. We want to know about your concerns, issues and project modifications as they arise. Together, we will craft a plan to resolve any issues and meet your goals.

You will be in touch with us through:

  • Online chats, email and telephone calls among team members as needed
  • Weekly/monthly reviews of your project status by executive management

How can I be sure about your reliability and continuity of business?

  • Since 2005, Avow Labs has been helping companies achieve business goals worldwide
  • Over 120 clients globally
  • Serving a wide range of industries/verticals, including financial services, IT and consulting, healthcare, government, and retail
  • A dynamic team with diverse expertise in business, marketing, design and technology

How do I manage our offshore outsourcing relationship?

Define Clear Roles, Responsibilities and Expectations: Prior to starting our offshore engagement, we will work with you to clearly define how the onshore and offshore teams will work together. This includes clearly defining mutual roles, responsibilities, working relationships and expectations.

Define Metrics: Together, we will clearly define performance metrics and acceptance criteria before we begin working together. We use a consistent project management methodology [link to Approach] to measure and report each project performance metric.

Offer Trust: We strive to establish a true team relationship in order to make the most of our work together.

Encourage Optimization: We will help you establish a mechanism for us to appropriately present ways to improve the operations of our engagement.

How do I deal with potentially negative perceptions of offshore outsourcing?

When moving any function offshore, your peers and stakeholders may challenge your plans because of legitimate concerns and misperceptions. Your company can address this issue in the following ways:

  • Make sure you are moving offshore for a sound business reason.
  • Build a “Why offshore outsourcing?” presentation early in the offshore implementation process, highlighting the business reasons for offshore outsourcing.
  • Prepare a realistic mechanism for your peers and stakeholders to participate in the offshore process. Listen carefully to what your peers and stakeholders have to say.
  • On a regular basis, report your progress, restate your business case and highlight both the successes and challenges you have experienced.

How do we get started on a project together?

Whether you know exactly what you need or aren’t sure where to begin, the first step is to help us plan your project.

While every client has unique needs, we approach every project with a consistent methodology in accordance with international best practices.

We look forward to answering your questions, and discussing next steps on your project.